Wiki source code of Intake and matching

Version 3.1 by Evdokimos Konstantinidis on 2021/11/01 11:08
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1 **Description: **During this service, the customer’s (e.g., a company, SME, a start-up, a researcher) development and testing needs are clarified for the project planning purposes.** **It also includes the process of mapping the customer’s needs and co-designing of the strategic planning in relation to the target/purpose of the project and living lab capabilities to offer the particular project.
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3 **R&D service categories: **Project planning and management
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5 **Key characteristics in living lab context:**
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7 * Can be both open discussion or more focused
8 * Usually at the beginning of the research process
9 * Can be virtual/online or in person event
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11 * Duration varies-30 minutes (very short from) to few hours or days. In most of the cases there are multiple meetings taking place/more than one contact
12 * Often multi-stakeholder approach: Researchers, clinicians, customers, students
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14 **Participants’ role:**
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16 * Customers as co-creators
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18 **Pre-tasks:**
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20 * Discuss and understand who are the customers and what are their needs.
21 * Agree to a plan -usually it is made a document/contract- (set goals, explore the different services, engage the operational team
22 * Revise & follow-up activities with the customer
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24 **Objectives**
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26 * Make a project proposal/offer
27 * Make a project contract
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29 **Named methods:**
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31 Client's needs elicitation methodology, interview/focus group/questionnaires for defining the project and collecting the needs, co-design of the strategic planning in relation to the target/purpose of the project
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34 **Approved by** the VITALISE H2020 living labs' consensus report on 30/09/2021

This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 101007990

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