Intake and matching

Version 3.1 by Evdokimos Konstantinidis on 2021/11/01 11:08

Description: During this service, the customer’s (e.g., a company, SME, a start-up, a researcher) development and testing needs are clarified for the project planning purposes. It also includes the process of mapping the customer’s needs and co-designing of the strategic planning in relation to the target/purpose of the project and living lab capabilities to offer the particular project.

R&D service categories: Project planning and management

Key characteristics in living lab context:

  • Can be both open discussion or more focused
  • Usually at the beginning of the research process
  • Can be virtual/online or in person event
  • Duration varies-30 minutes (very short from) to few hours or days. In most of the cases there are multiple meetings taking place/more than one contact
  • Often multi-stakeholder approach: Researchers, clinicians, customers, students

Participants’ role:

  • Customers as co-creators

Pre-tasks:

  • Discuss and understand who are the customers and what are their needs.
  • Agree to a plan -usually it is made a document/contract- (set goals, explore the different services, engage the operational team
  • Revise & follow-up activities with the customer

Objectives

  • Make a project proposal/offer
  • Make a project contract

Named methods:

Client's needs elicitation methodology, interview/focus group/questionnaires for defining the project and collecting the needs, co-design of the strategic planning in relation to the target/purpose of the project

Approved by the VITALISE H2020 living labs' consensus report on 30/09/2021

This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 101007990

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