R&D services refer to a group of common R&D services, which a Living Lab can offer to its customers during the different Living Lab R&D process phases. Each service combines one or more data collection approaches or other activities. R&D Services are parts of the Living Lab standard needed to accomplish a living lab R&D project as a whole or part of it. Each service description defines the type of service and additional details related to service delivery such as technical and functional quality. Living lab R&D services are classified into the following categories:

  1. Networking and capacity building
  2. Project planning and management
  3. Market and competitor intelligence services
  4. Co-creation
  5. Testing and validation
  6. Advisory services
  7. Marketing and sales support

It is noted that some of the services can be included in multiple categories

Depending on the nature and the scope of each service, the structure and the elements of the descriptive information vary. Bellow, follows a brief explanation of the R&D services structure:

Section

Description

Description

In the description field it is given a general overview of the service (e.g., definition, scope, followed processes etc.)

R&D service categories

Here it is indicated the category (or categories) to which belongs the service

Key characteristics in living lab context

In this field are highlighted the most important points/aspects of the service in a Living Lab framework

Pre-tasks

By pre-tasks we mean the several steps that are considered important to be completed before the delivery of the service

Participants’ role

Participants’ role refers to the particular actions/activities that are expected to be achieved by the stakeholders during the service delivery

Objectives

In this part are identified the various goals that are envisaged to be accomplished during the delivery of the service

Methods

This field refers to the methodology that stakeholders could follow for the service implementation (e.g., focus groups, training sessions, workshops, seminars, presentations, interviews etc.)

Tools

By tools we mean the specific instruments which could be possibly exploited during the service (e.g., questionnaires, sensors, Teams meeting, Zoom, whiteboards etc.)

Process phase

Here it is indicated the phase or stage during which the service is usually delivered

 

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This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 101007990

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