Changes for page Intake and matching

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Page properties

Author

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1		-XWiki.Sarantis
	1	+XWiki.XWikiGuest

Content

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1		-(% class="western" lang="en-GB" style="text-align:justify" %)
2		-(% lang="en-US" style="line-height:107%" %)**Description: **During this service, the customer’s (e.g., a company, SME, a start-up, a researcher) development and testing needs are clarified for the project planning purposes.** **It also includes the process of mapping the customer’s needs and co-designing of the strategic planning in relation to the target/purpose of the project and Living Lab capabilities to offer the particular project.
	1	+**Description: **During this service, the customer’s (e.g., a company, SME, a start-up, a researcher) development and testing needs are clarified for the project planning purposes.** **It also includes the process of mapping the customer’s needs and co-designing of the strategic planning in relation to the target/purpose of the project and living lab capabilities to offer the particular project.
3	3
4		-(% class="western" lang="en-GB" style="text-align:justify" %)
5		-(% lang="en-US" style="line-height:107%" %)**R&D service category-ies: **(% style="line-height:107%" %)Project planning and management
	3	+**R&D service categories: **Project planning and management
6	6
7		-(% class="western" lang="en-GB" style="text-align:justify" %)
8		-(% lang="en-US" style="line-height:107%" %)**Key characteristics in Living Lab context:**
	5	+**Key characteristics in living lab context:**
9	9
10		-* (% lang="en-US" style="line-height:107%" %)Can be both open discussion or more focused
11		-* (% lang="en-US" style="line-height:107%" %)Usually at the beginning of the research process
12		-* (% lang="en-US" style="line-height:107%" %)Can be virtual/online or in person event
13		-* (% lang="en-US" style="line-height:107%" %)Duration varies-30 minutes (very short from) to few hours or days. In most of the cases there are multiple meetings taking place/more than one contact
14		-* (% lang="en-US" style="line-height:107%" %)Often multi-stakeholder approach: Researchers, clinicians, customers, students
	7	+* Can be both open discussion or more focused
	8	+* Usually at the beginning of the research process
	9	+* Can be virtual/online or in person event
15	15
16		-(% class="western" lang="en-GB" style="text-align:justify" %)
17		-(% lang="en-US" style="line-height:107%" %)**Participants’ role:**
	11	+* Duration varies-30 minutes (very short from) to few hours or days. In most of the cases there are multiple meetings taking place/more than one contact
	12	+* Often multi-stakeholder approach: Researchers, clinicians, customers, students
18	18
19		-* (% lang="en-US" style="line-height:107%" %)Customers as co-creators
	14	+**Participants’ role:**
20	20
21		-(% class="western" lang="en-GB" style="text-align:justify" %)
22		-(% lang="en-US" style="line-height:107%" %)**Pre-tasks:**
	16	+* Customers as co-creators
23	23
24		-* (% lang="en-US" style="line-height:107%" %)Discuss and understand who the customers are and what their needs are.
25		-* (% lang="en-US" style="line-height:107%" %)Agree to a plan -usually it is made a document/contract- (set goals, explore the different services, engage the operational team)
26		-* (% lang="en-US" style="line-height:107%" %)Revise & follow-up activities with the customer
	18	+**Pre-tasks:**
27	27
28		-(% class="western" lang="en-GB" style="text-align:justify" %)
	20	+* Discuss and understand who are the customers and what are their needs.
	21	+* Agree to a plan -usually it is made a document/contract- (set goals, explore the different services, engage the operational team
	22	+* Revise & follow-up activities with the customer
	23	+
29	29	**Objectives**
30	30
31		-* (% lang="en-US" style="line-height:107%" %)Make a project proposal/offer between the relevant stakeholders
32		-* (% lang="en-US" style="line-height:107%" %)Make a project contract
	26	+* Make a project proposal/offer
	27	+* Make a project contract
33	33
34		-(% class="western" lang="en-GB" style="text-align:justify" %)
35		-(% lang="en-US" style="line-height:107%" %)**Methods:**
	29	+**Named methods:**
36	36
37		-(% class="western" lang="en-GB" style="text-align:justify" %)
38		-(% lang="en-US" style="line-height:107%" %)Client's needs elicitation methodology, interview/focus group/questionnaires for defining the project and collecting the needs, co-design of the strategic planning in relation to the target/purpose of the project
	31	+Client's needs elicitation methodology, interview/focus group/questionnaires for defining the project and collecting the needs, co-design of the strategic planning in relation to the target/purpose of the project
	32	+
	33	+
	34	+**Approved by** the VITALISE H2020 living labs' consensus report on 30/09/2021

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1		-Description:
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