Description: Similar to small-scale testing but with a longer duration or larger number of test participants who are representing the real end-users of the target group. During piloting, the aim is to evaluate the full scale and near or fully functional product(s) or service(s) at the system level in real environment with real end-users to make sure that the solution is scalable. Includes often impact assessment and validation testing.

R&D service category-ies: Testing and validation

Key characteristics in Living Lab context:

  • Usually, the aim of the testing defines the number of participants
  • Sometimes, for large numbers the LL can hire a specialized company for support


  • Evaluate scalability,
  • Evaluate system level impact and functionality,

Methods: Testing in real-life setting with real users, longitudinal study, sensors, interview, survey, observation, ethnographic studies, diaries, qualitative/quantitative methods, pre and post measurement


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This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 101007990

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