Usability testing

Description: Usability testing is a technique used to evaluate a product by testing it in order to give direct input on how real users use or would use the product or service. Usability inspection is conducted when a professional evaluator inspects a user interface and gives an expert opinion regarding the usability. This approach does not involve real user. Usability testing with real users includes real users who have no prior exposure to the product or service. In the context of Living Labs is mostly provided real user testing.

R&D service category-ies: Testing and validation

Objectives: Identify usability problems, provides development recommendations based on user/patient/customer experience and needs,

Methods: Moderated/unmoderated, remote/in-person, comparative testing, open ended explorative testing, user satisfaction, phone/video interview, usability lab testing, session recordings, observation

Tools: SUS, QUEST, feasibility assessment and other several tests, eye-tracking camera